Terms of Use

“Content” used in these Terms of Use is all material (text, images, graphics, tables, audio, and visual) and menu icons, bars, listings, indices, as well as functions that support content such as links, navigation, searches, and calculations. The content on this website could include technical, typographical, or photographic errors. Sendero Health Plans, Inc. may make changes to the content contained on this website at any time without notice. Sendero Health Plans, Inc. does not make any commitment to update the content or other materials.

You are responsible for the accuracy of information that you submit to us via this website and/or portal websites. We have no obligation or liability for any Content.

IMPORTANT NOTE REGARDING CONTENT THE INFORMATION AND CONTENT ON THIS WEBSITE AND/OR PORTAL WEBSITES IS FOR GENERAL INFORMATION ONLY.

NOTHING CONTAINED IN THE WEBSITE AND/OR PORTAL WEBSITES IS INTENDED TO BE MEDICAL ADVICE FOR DIAGNOSIS OR TREATMENT AND SHOULD NOT BE RELIED UPON AS YOUR PRIMARY SOURCE FOR HEALTH OR MEDICAL INFORMATION. THE INFORMATION SHOULD NOT BE CONSIDERED COMPLETE AND SHOULD NOT BE RELIED ON TO SUGGEST A COURSE OF TREATMENT FOR A PARTICULAR INDIVIDUAL OR USED IN PLACE OF A VISIT, CALL, CONSULTATION OR THE ADVICE OF YOUR PHYSICIAN OR OTHER QUALIFIED HEALTH CARE PROVIDER. WE DO NOT MONITOR THIS WEBSITE OR COMMUNICATIONS FROM THIS WEBSITE FOR MEDICAL DIAGNOSTIC OR EMERGENCY HEALTH CARE PURPOSES.

NO CONTENT IN THE WEBSITE AND/OR PORTAL WEBSITES CONSTITUTES FINANCIAL, LEGAL, OR TAX ADVICE.

YOU ARE RESPONSIBLE FOR PROTECTING YOUR USERNAME OR OTHER ACTIVATION CODES, AND IF THEY ARE COMPROMISED, YOU AGREE TO CHANGE YOUR USERNAME AND PASSWORD AND IMMEDIATELY CONTACT US.

WARRANTY DISCLAIMERS

THE CONTENT AND MATERIALS ON THIS WEBSITE AND PORTAL WEBSITES ARE PROVIDED ON AN “AS IS” AND “WHERE-IS” BASIS, AND IT IS YOUR RESPONISBILITY TO REVIEW, UPDATE AND CONFIRM THE ACCURACY OF ANY INFORMATION ACCESSED THROUGH THIS WEBSITE AND/OR PORTAL WEBSITES AS APPROPRIATE AND NECESSARY. SENDERO HEALTH PLANS, INC. MAKES NO REPRESENTATION THAT USE OF OUR ONLINE SERVICES WILL BE UNINTERRUPTED, ERROR-FREE, OR FREE FROM VIRUSES OR OTHER HARMFUL COMPONENTS. SENDERO HEALTH PLANS, INC. MAKES NO WARRANTIES, EXPRESS OR IMPLIED, AND HEREBY DISCLAIMS AND NEGATES ALL OTHER WARRANTIES, INCLUDING WITHOUT LIMITATION, EXPRESS OR IMPLIED WARRANTIES OR CONDITIONS OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, NON-INFRINGEMENT OF INTELLECTUAL PROPERTY OR OTHER VIOLATION OF RIGHTS and any other express or implied warranties. SENDERO HEALTH PLANS, INC. DOES NOT WARRANT OR MAKE ANY REPRESENTATIONS CONCERNING THE ACCURACY, COMPLETENESS, CURRENTNESS, RESULTS OR RELIABILITY OF THE USE OF THE MATERIALS ON THIS WEBSITE AND/OR PORTAL WEBSITES OR OTHERWISE RELATING TO SUCH MATERIALS OR ON ANY SITES LINKED TO THIS WEBSITE OR PORTAL WEBSITES. SENDERO HEALTH PLANS, INC. DOES NOT HAVE ANY RESPONSIBILITY FOR THE TIMELINESS, DELETION, MISDELIVERY OR FAILURE TO STORE ANY USER COMMUNICATION. THESE LIMITATIONS DO NOT APPLY TO YOU ONLY TO THE EXTENT YOUR STATE DOES NOT ALLOW SUCH LIMITATIONS.

Portals

A portal website is a private access portion of this website that allows you access to additional health tools and account information. It also allows your broker, your providers and your employer (if health coverage benefit is through your employer) access to your information for the purposes described in Sendero Health Plans, Inc.’s Privacy Policy. The tools available in a portal website are for your information and personal use only and for the use by your broker, your providers and your employer (if health coverage benefit is through your employer) to access your information in the provision of services to you and the accuracy of such tools cannot be guaranteed. You are solely responsible for the accuracy of any information you provide to us via a portal website.

Information gathered and maintained via a portal website is personally identifiable and protected health information. You may see how we collect, use and maintain your information via our Privacy Policy and our Privacy Practices Notice.

Use

You may view material from the website for your own personal use or the internal use of your business. You may not download, reproduce, automatically access, artificially gather, translate or otherwise distribute any materials from this website without our prior express written consent and/or the consent of any third-party copyright owner. Any rights that are not expressly granted by these Terms of Use or any applicable end user license agreements are reserved by Sendero Health Plans, Inc. You may not use this website or its content for any purpose prohibited or restricted by law or in violation of these Terms of Use. No ownership interest is transferred to you or any other entity by these Terms of Use.

We may terminate your right to use this website at any time for any reason. If you breach any of these Terms of Use, your right to use this website terminates immediately.

You may print a copy of these Terms of Use for your records.

You agree that you will not:

• Use our website or Content in any way not expressly permitted by these Terms of Use;
• Copy, modify or harvest data, Content, or materials from the website;
• Remove or alter any copyright or other proprietary rights or notices on the website;
• Misrepresent your identity or provide any false information;
• Interfere with the operation of our website;
• Share any password with any third-parties or use any third-party’s password;
• Engage in commercial, competitive, or viral messaging, or sending of unsolicited advertisements, or similar communications, including harmful computer code, viruses, or malware;
• Use the website in any way that could interfere with any other party's use or enjoyment of the website, impair our networks or servers, or expose us or any third-party to any claims or liability whatsoever, or use software or other means to access, "scrape," "crawl," or "spider," any web pages or other services from the website. If you are blocked from the website (including by blocking your IP address), you agree not to implement any measures to circumvent such blocking;
• Directly or indirectly authorize anyone else to take actions prohibited in this section;
• Post any improper or inappropriate content, including that which is obscene, libelous, harassing, threatening, harmful, inflammatory, invasive of privacy, or otherwise objectionable, constitutes advertising or solicitation, or violates applicable law;
• Export, re-export, import, sell, transfer, or proxy our Content unless such activity is permitted by these Terms of Use and such activity is not prohibited by United States law, the laws of the jurisdiction in which you receive our services, or any other applicable laws and regulations; or
• Use our Content for any purposes prohibited by United States law or applicable state law.

Links and Third-Party Portal

Sendero Health Plans, Inc. has not reviewed all of the sites linked within this website and is not responsible for content of any such linked site. Sendero Health Plans, Inc. has no liability for any third-party website that you may access through this website or portal. Sendero Health Plans, Inc. does not have any control over any linked website or its content. The inclusion of any link does not imply endorsement by Sendero Health Plans, Inc. of any such linked website or content. Use of any linked website is at your own risk. Sendero Health Plans, Inc. encourages you to review the posted policies of any website that you visit.

LIMITATION OF LIABILITY

IN NO EVENT SHALL SENDERO HEALTH PLANS, INC. BE LIABLE OR ASSUME RESPONSIBILITY FOR LOSS OR DAMAGE, WHETHER DIRECT, INDIRECT, PUNITIVE, SPECIAL, EXEMPLARY, CONSEQUENTIAL OR INCIDENTAL OR OTHER DAMAGES OF ANY TYPE OR KIND (INCLUDING LOSS OF PROFITS OR LOSS OF DATA) ARISING OUT OF THE USE OR INABILITY TO USE THE CONTENT OR MATERIALS ON THIS WEBSITE AND/OR PORTAL WEBSITE, OR IN ANY WAY CONNECTED WITH THE USE OF THIS WEBSITE, INCLUDING ANY THIRD-PARTY SITE OR PROGRAMED ACCESSED THROUGH SENDERO HEALTH PLAN, INC.’S WEBSITE OR PORTAL, REGARDLESS OF CAUSE, EVEN IF SENDERO HEALTH PLANS, INC.’S AUTHORIZED REPRESENTATIVE HAS BEEN NOTIFIED ORALLY OR IN WRITING OF THE POSSIBILITY OF SUCH DAMAGE. THIS INCLUDES, WITHOUT LIMITATION, ANY AND ALL THIRD PARTY CLAIMS FOR DAMAGES OR LOSS OF, OR DAMAGE TO, YOUR PERSON OR PROPERTY. THESE LIMITATIONS DO NOT APPLY TO YOU ONLY TO THE EXTENT YOUR STATE DOES NOT ALLOW SUCH LIMITATIONS.

Indemnification

You agree to indemnify, defend, and hold harmless Sendero Health Plans, Inc., its affiliates and their respective officers, directors, employees and agents from and against any liability or obligation including all losses, expenses, liabilities, damages and costs, including without limitation reasonable attorney’s fees, resulting from or arising from your breach of these Terms or any copyright infringement, misappropriation, misuse, gross negligence, intentional misconduct, or violation of applicable law relating to your use of Sendero Health Plans, Inc.’s website or portal or the Content therein. You may not transfer or assign any rights or obligations under these Terms. You will cooperate with us in asserting any available defenses in any litigation.

Governing Law and Venue

Any claim relating to this website shall be governed by the laws of the State of Texas without regard to its conflict of law provisions. Each party to these Terms of Use submits to the exclusive jurisdiction of the state and federal courts sitting in the County of Travis in the State of Texas, and waives any jurisdictional, venue, or inconvenient forum objections to such courts.

Severability

If any provision of these Terms of Use is held to be unenforceable or invalid by a court of competent jurisdiction, the remaining portions of the Terms of Use will be determined without the unenforceable or invalid provision. All other Terms of Use will remain in full force and effect.

 Survival and Assignment

Your obligations under the following sections survive termination of this Agreement:

• Representations
• Important Note Regarding Content
• Warranty Disclaimers
• Portals
• Use
• Links and Third-Party Portals
• Limitation of Liability
• Indemnification
• Governing Law and Venue;
• Severability;

Contact Us

If you have questions regarding these Terms, contact us at ____________.